Regent Media Group, LLC (“Regent Media Group,” “we,” “our,” or “us”) operates Ember, a film rental and streaming platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Ember.
By creating an account on Ember or using the platform, you agree to the practices described in this Privacy Policy.
1. Company Information
Regent Media Group, LLC (“Regent Media Group,” “we,” “our,” or “us”) operates Ember, a film rental and streaming platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Ember.
By creating an account on Ember or using the platform, you agree to the practices described in this Privacy Policy.
Regent Media Group, LLC
Email: embertv@regentmediagroup.com
2. Information We Collect
We collect only the minimum necessary information to operate Ember.
2.1 Information You Provide
When you create an account, we collect:
- Name
- Email address
- Password (securely hashed and never stored in plain text)
2.2 Payment Information
We do not collect or store your payment card details. All payment information is processed and stored securely by Stripe, a PCI-compliant third-party service.
We may store non-sensitive Stripe identifiers such as:
- Stripe customer ID
- Payment intent or transaction ID
- Rental metadata (e.g., amount paid, net revenue from Stripe)
2.3 Rental Activity
We track information related to your rental activity, such as:
- Rental timestamps (purchase date and expiration)
- Rental counts
- Transaction metadata from Stripe (gross and net amounts)
This information is used to provide access to rented films and to display administrative analytics.
2.4 Video Playback
We use third-party media players (such as Vimeo, Bunny.net, or another hosting provider). These providers may collect limited playback analytics, device information, and viewing data in accordance with their own privacy policies.
We do not collect detailed playback analytics beyond what the media player provides.
2.5 Automatically Collected Data
Ember does not use:
- Session cookies
- Tracking cookies
- Behavioral tracking or advertising cookies
- Third-party analytics tools
Standard server logs may capture:
- IP address
- Browser type
- Timestamp of requests
This is used solely for security and site integrity.
3. How We Use Your Information
We use your information for the following purposes:
- To create and maintain your Ember account
- To process rental payments through Stripe
- To provide you access to purchased film rentals
- To send transactional emails (receipts, confirmations, password resets, rental expiration notifications)
- To send marketing or promotional emails (you may opt out at any time)
- To generate rental performance analytics for film producers (aggregate rental counts and revenue only)
- To comply with legal obligations
- To maintain the security and function of our platform
4. How We Share Your Information
We value your privacy. We do not sell or rent your personal information.
We only share limited information with:
4.1 Film Producers
Producers receive:
- Total rental counts
- Total revenue generated
They do not receive:
- User names
- Email addresses
- Rental histories
- Any personal information
4.2 Service Providers
We share information with trusted third parties who help us operate Ember, including:
- Stripe (payment processing)
- Vimeo / Bunny.net / hosting providers (video playback)
- Email service providers (for transactional messaging)
- Infrastructure providers (hosting, database, security)
These third parties only receive the information necessary to perform their services.
4.3 Legal Requirements
We may disclose information if required to:
- Comply with a law or legal process
- Protect our rights or property
- Prevent fraud or security threats
5. Age Requirement
Ember is intended for users 18 years of age or older. We do not knowingly collect information from individuals under 18. If we discover such information, we will delete it immediately.
6. Data Retention
We retain your information only as long as it is necessary to:
- Maintain your account
- Provide access to your rentals
- Fulfill legal or accounting obligations
If you delete your account:
- Your account and all associated personal data are deleted immediately
- We retain minimal system logs for security purposes
- Rental metadata may be anonymized for revenue reporting without identifying you
We do not provide data exports because we collect only basic account info and rental history. This limited data does not require replication outside your dashboard.
7. Your Rights
You may:
- Access your account information
- Update your information at any time
- Delete your account and associated personal data
- Request manual deletion by emailing support@regentmediagroup.com
- Opt out of marketing emails
8. Security Measures
We take security seriously.
We use:
- Encrypted databases
- Secure password hashing (e.g., bcrypt)
- HTTPS across the entire site
- PCI-compliant payment processing through Stripe
- Regular monitoring for suspicious activity
No system is 100% secure, but we implement industry-standard safeguards to protect your data.
9. Data Storage & International Access
Ember is currently intended for users in the United States only.
Your data is stored on servers located within the United States.
10. Changes to This Policy
We may update this Privacy Policy periodically.
If changes are material, we will notify users via email or an in-app notice.
11. Contact Us
For questions, concerns, or deletion requests: embertv@regentmediagroup.com