Did a rental not go as planned? We can help.
We understand that sometimes things don’t go as planned. If you believe you’re eligible for a refund, please review the information below and submit a request using the form on this page.
Because rentals unlock instantly and are delivered digitally, refunds are limited to specific situations. This policy helps us remain fair to filmmakers while still supporting our customers.
You may request a refund within 30 minutes of purchase if one of the following applies:
The rental was made by mistake
The wrong title was purchased
A duplicate charge occurred
The movie could not be accessed due to a technical issue on our platform
All refund requests are reviewed individually by our support team.
Fill out the form below to begin your refund process.